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Strict no logs policy
We just react on any possible reports from our hosting provider. We monitor only the number of simultaneous user connections on our network as whole, and do not link the user to a particular server. We only operate servers in Sweden. Soon we will be able to accept Bitcoins and process the payments via some national payment systems. We cooperate with proper legal processes valid under Hong Kong jurisdiction. As stated in our TOS, we do not support criminal activities, and in case of a valid court order we must comply with EU law under which we operate and provide the limited information we may have. If you wish to pay in an anonymous fashion we recommend paying by cash, Bitcoin, or gift card.

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Log in or sign up in seconds. Submit a new Link. Submit a new Self Post. Verify with the mods. Verified accounts to provide basic support only, no self promotion. No irrelevant personal sites. Use your service's official support channel. Link to subs, not specific posts.

Back up your claims with proof. New accounts are temporarily moderated. Welcome to Reddit, the front page of the internet. Become a Redditor and subscribe to one of thousands of communities. I got a response in asking for a refund, this was their reply. Strict no logs policy None of your private data is being tracked, collected or revealed.

How to choose the best VPN for online privacy? That means we do not track the time or duration of any online session, and neither do we keep logs of IP addresses or servers used, websites visited or files downloaded. In other words, none of your private and secure data is logged and gathered at any time.

As a result, we are not able to provide any details about your behavior online, even if you request it yourself. Also, we use the Google Analytics tool in order to improve our services so that you can have the best VPN experience. NordVPN is based away from the EU and US jurisdiction and is not required to collect your personal data and information — it means nothing is recorded, monitored, stored, logged or passed to third parties.

Forwarding makes any kind of user tracking impossible, but Google DNS is uncensored, fast and stable.

Servers are located in 13 countries which are: The only thing we store linked to the user IP but stored on a separate and secure server are connection and disconnection time for troubleshooting purposes. Under what jurisdiction s does your company operate? We currently have 16 VPN servers: What tools are used to monitor and mitigate abuse of your service? We use Google apps for incoming mail. All our support is provided through our encrypted Client Area.

Clients can open confidential tickets if they are having any problems. All our clients use static shared IPs. So it is impossible to identify a single user who may be accused for a DMCA abuse. That never happened before. We suspect that this will be mandatory for any VPN provider that wants to demonstrate trust so we are working on our canary now.

Is BitTorrent and other file-sharing traffic allowed on all servers? We allow P2P traffic freely on all our Netherlands and Romanian servers. We ask our clients not to use US and UK servers for torrents and we try to block trackers on these servers. For P2P activity we have chosen datacenters in countries more liberal from this point of view.

Which payment systems do you use and how are these linked to individual user accounts? But this is kept on a separate secure server. We are fully on-board with Softether VPN. Our free download application has a kill switch and is great for beginners and advanced users. Generally DNS leaks are not a problem for our clients but we always encourage users to check for themselves. DNS leak prevention is really the users responsibility but we are always there to help any client with this issue.

Do you use your own DNS servers? What countries are your servers located? These are hosted at data centers as needed to provide the geo-located services our clients want.

For each user we keep only number of sessions, and bandwidth use uploaded and downloads. Those logs are kept for one week. It is possible to match an IP and time stamp during one day. There are no any specific tools. We just react on any possible reports from our hosting provider.

We will provide an email address and logs we physically have at the time an order arrives. It will be done only if the order is in force in the country where the server is located. Payments are linked to user accounts via order IDs. Nobody will be able to decrypt it before the whole universe collapses. They are hosted by a third party: Anonymizer does not log ANY traffic that traverses our system, ever. We do log when a user connects, and the IP address they connected from which is needed for customer support and ensure system optimization , but that log purges every 24 hours.

The US is still one of the best countries to operate privacy services out of due to a lack of mandatory data retention laws. Anonymizer uses a ticketing system for support tracking but does not request verification of a user actually having access with us unless it is needed specifically in support of the ticket. Anonymizer uses a bulk email service for our email marketing system but does not store any details about the users account beyond their email address.

Since Anonymizer does not log any traffic that comes over our system, we have nothing to provide in response to DMCA requests. Since we do not log any traffic that comes over our system, we have nothing to provide in response to requests associated to service use. If a user paid by credit card we can confirm that they purchased access to our service only. There is, and would be, no way to ever connect a specific user to specific traffic.

There has been instances were we did receive valid court orders and followed our above procedures. Anonymizer does not use a warrant canary or similar solution to gag orders as we feel they are largely ineffective and offer a false sense of security. Any traffic is allowed on our servers. Due to not logging or monitoring any traffic it would be impossible for us to know if any user were to be engaging any specific kinds of activity on our service.

There is a record of the payment for the service and the billing information associated to the credit card to confirm the service has been paid for. We also offer Cash and will soon offer crypto-currency options to include Bitcoin. Cash payment options do not store any details e. Billing address and customer name of the transaction beyond the account username and the service being paid for by cash; there is no way for us to connect an individual to a specific account.

We would recommend OpenVPN for a user that is looking for the most secure connection. We feel it is the most reliable and stable connection protocol currently. We own ALL our hardware, and have full control of our servers.

No third party has access to our environment. These logs are typically kept for 72 hours, usually less, after which they are purged. The main reason we retain this data is to prevent fraud and abuse. Since we use Shared IPs on our servers, and do not log activity, it is very hard, if not impossible, to know what a user is doing.

We do not use any external email providers. We also do not use any third party support tools. We utilize Facebook and Twitter as a means of social contact with users and we provide light support for general questions however any account specific issue must go through our ticket system.

We do NOT host any user uploaded content on any of our servers. We then confirm P2P is not being used on servers where P2P is not allowed. We cooperate with proper legal processes valid under Hong Kong jurisdiction. The first step is to determine the validity of the court order, and if valid, determine if we have any data available to identify the active user of our service.

Because of our privacy policy, terms of service, and anonymous payment methods, it would be almost impossible to identify any user engaging in any specific activity while using any one of our services. This situation has never happened. As of February , IronSocket has never been compelled by court order, secret or otherwise, to share any business or customer information with any government or law enforcement agency. We do not currently have this posted on our website but it will be included in our transparency report section which is scheduled to be published to our website later this year.

The list of servers that allow P2P file sharing can be found here. We do not retain specific payment information, such as credit card information, linked to individual user accounts. That is maintained by the payment processor, not us. If you wish to pay in an anonymous fashion we recommend paying by cash, Bitcoin, or gift card. These methods provide the highest levels of anonymity for users.

Our users are given the encryption options of Strong, Light and None. Yes, we use our own DNS servers. We currently provide DNS servers in 8 different regions for increased redundancy and improved query speeds.

Our global network of VPN and Proxy servers are all self-managed and are hosted in a number of third party datacenters. We vet all datacenter relationships prior to engaging in business, and regularly re-evaluate them to assure security practices, personnel, and policies are established, trained, and enforced. We have servers located in the following countries: This information contains IP address, connection start and end time, protocol used including port and amount of data transferred.

Our company is incorporated in Romania since We do not monitor traffic. Abuse issues are solved effectively by adding firewall rules on-the-fly, even automatically, without monitoring or logging actual traffic. Support ticketing, livechat is operated in our own environment. Email is not used to transmit information provided by users, such as part of ticketing conversations.

We only provide a notice that a reply has been made and is available in our online ticketing system, after logging in.

Backups, APIs and everything else related to our service are hosted in our own environment and we make use of strong encryption for storing them. We are handling DMCA complaints internally without involving the users i. Having a warrant canary or not, the customer still has to trust the provider for using the service.

We also generate millions of DNS queries artificially on a daily basis and they are mixed with the queries coming from users. We have physical control of our servers in Romania. In other countries we rent or collocate our hardware. We do not analyze or DPI traffic. We also do not keep logs on VPN nodes.

General connection logs are stored on a secure server for 7 days to solve network issues if there are any. These logs are deleted after seven days if there are no network problems. We are not aware of any legislation requiring us to share client information and we are not aware of any precedents in Taiwan where client information was disclosed. We do not hold much information anyway. On the other hand, we do not welcome illegal activities which potentially harm other people.

We use simple firewall rules to block peer-to-peer file sharing on servers where the DMCA applies. Still, users can use torrents in Russia and Ukraine.

Currently we utilize Google Apps. We do not store any sensitive information there, only support issues. Currently we use simple firewall rules to block torrents in countries where the DMCA applies.

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